Transforming Conflicts into Peace

Our conflict resolution services provide neutral, professional mediation that helps parties find mutually acceptable solutions while preserving relationships and dignity.

Our Approach

We believe that conflict is a natural part of human interaction, but violence is not. Our trained mediators use proven techniques to help parties communicate effectively, understand each other's perspectives, and work together toward sustainable solutions.

  • Neutral and impartial mediation
  • Culturally sensitive approaches
  • Restorative justice principles
  • Community-based solutions
  • Long-term relationship building
850+ Conflicts Resolved
92% Success Rate
200+ Communities Served
15 Years Experience

Our Conflict Resolution Services

Comprehensive mediation and peacebuilding services tailored to different types of conflicts

Community Mediation

Facilitating dialogue between community members to resolve disputes over land, resources, and social issues while strengthening community bonds.

  • • Land and property disputes
  • • Resource allocation conflicts
  • • Neighbor disputes
  • • Community leadership issues
  • • Inter-group tensions

Family Mediation

Helping families resolve conflicts related to inheritance, marriage, child custody, and other domestic issues through respectful dialogue.

  • • Inheritance disputes
  • • Marriage and divorce issues
  • • Child custody matters
  • • Family business conflicts
  • • Elder care decisions

Workplace Mediation

Resolving workplace conflicts between employees, management disputes, and organizational tensions to create healthier work environments.

  • • Employee disputes
  • • Management conflicts
  • • Harassment complaints
  • • Team dynamics issues
  • • Organizational restructuring

Business Mediation

Mediating commercial disputes, partnership conflicts, and contractual disagreements to preserve business relationships and avoid costly litigation.

  • • Partnership disputes
  • • Contract disagreements
  • • Supplier conflicts
  • • Joint venture issues
  • • Commercial negotiations

Interfaith Mediation

Facilitating dialogue between different religious communities to address misunderstandings and build bridges of cooperation and respect.

  • • Religious tensions
  • • Interfaith marriages
  • • Community celebrations
  • • Sacred space disputes
  • • Theological discussions

Youth Mediation

Specialized mediation services for young people, including school conflicts, peer disputes, and family-youth tensions with age-appropriate approaches.

  • • School conflicts
  • • Peer disputes
  • • Bullying situations
  • • Parent-teen conflicts
  • • Youth group tensions

Our Mediation Process

A structured, transparent process that ensures fair and effective conflict resolution

1

Initial Contact & Assessment

We receive the conflict referral, conduct initial assessments with all parties, and determine if mediation is appropriate for the situation.

2

Pre-Mediation Preparation

Individual meetings with each party to understand their perspectives, explain the process, and ensure voluntary participation and commitment.

3

Opening Session

Joint session where ground rules are established, the process is explained, and each party presents their perspective in a structured manner.

4

Issue Identification

Collaborative identification of the core issues, underlying interests, and shared concerns that need to be addressed.

5

Option Generation

Brainstorming potential solutions, exploring creative alternatives, and evaluating options based on mutual interests and feasibility.

6

Agreement Negotiation

Detailed negotiation of terms, ensuring all parties understand and agree to the proposed solutions and implementation steps.

7

Agreement Documentation

Formal documentation of the agreement, including specific commitments, timelines, and mechanisms for monitoring compliance.

8

Follow-up & Support

Ongoing monitoring of agreement implementation, follow-up sessions as needed, and additional support to ensure lasting resolution.

Success Stories

Real examples of how our mediation services have transformed conflicts into lasting peace

Community Land Dispute • Bugesera District
Resolving a 10-Year Land Boundary Conflict

Challenge: Two neighboring communities had been in conflict over land boundaries for over a decade, leading to violence and preventing agricultural development.

Solution: Through a series of community dialogues and traditional mapping exercises, we helped both communities reach a mutually acceptable boundary agreement.

Outcome: The communities now collaborate on joint agricultural projects and have established a conflict prevention committee.

Family Inheritance Dispute • Kigali
Healing Family Relationships Through Mediation

Challenge: A family of seven siblings was divided over their father's inheritance, with legal battles threatening to destroy family relationships.

Solution: Family mediation sessions helped siblings understand each other's needs and develop a fair distribution plan that honored their father's wishes.

Outcome: The family reconciled, established a family business, and now meets regularly for family gatherings.

Workplace Conflict • Private Company
Transforming Workplace Culture

Challenge: A company was experiencing high turnover and low productivity due to ongoing conflicts between management and employees.

Solution: We facilitated workplace mediation sessions and helped develop new communication protocols and conflict resolution procedures.

Outcome: Employee satisfaction increased by 75%, turnover decreased by 60%, and productivity improved significantly.

Interfaith Tension • Nyanza Province
Building Bridges Between Faith Communities

Challenge: Tensions between different religious communities were affecting social cohesion and preventing collaborative community development.

Solution: Interfaith dialogue sessions helped religious leaders understand common values and develop joint community service projects.

Outcome: The communities now celebrate religious holidays together and have established an interfaith council for ongoing cooperation.

Request Mediation Services

Take the first step toward resolving your conflict peacefully

Our mediation team will contact you within 24 hours to discuss your situation and next steps.

Transform Conflict into Peace

Every conflict is an opportunity for understanding, growth, and stronger relationships. Let our experienced mediators help you find a peaceful path forward.